FAQ

Frequently asked questions

Everything you might want to know about Web by Lods.AI — straight answers, no spiel. Still stuck? Tap chat and ask us anything.

Pricing & payment

Is the website really free to start?
There's $0 upfront on the free-to-start path — you don't pay a setup fee to begin. The build cost is spread over your first 12 monthly payments, so your site goes live before you've paid for it. Prefer to own it sooner? Pay the setup upfront ($220 Basic / $600 Business Pro) and your monthly drops to the base rate right away.
What does it cost after the first year?
On Basic, your monthly drops to $20/mo after 12 months; on Business Pro it drops to $40/mo. That covers hosting, your update tools, the chatbot, and support — with no separate hosting bill.
How do I pay?
Card, PayPal, Zelle, or ACH/bank transfer — whatever's easiest. All prices are in USD.
Are there any add-on costs?
The Business Pro Suite is included in every site — no surprise add-ons. Optional extras if you want them: a custom domain from $20/year (includes branded email), AI Visibility + SEO Management at $60/mo, additional pages at $60 each one-time, and online booking + WhatsApp setup at $75 one-time. We always tell you the price before anything is billed.

Contract & ownership

Is there a contract or lock-in?
No lock-in — you're month-to-month after the first 12 months and can cancel anytime. On the free-to-start path, canceling inside the first 12 months makes the remaining balance of the amortized setup due — you're simply paying off the rest of a build you already received.
Who owns the website and the domain?
You do. Once the build is fully paid, the website and your domain are yours to keep. We register the domain in your name and hand over access on request.
Are there refunds?
There's no refund policy because there's no upfront charge to refund — your protection is a free preview before you pay anything, and no lock-in. You see your actual site working before money changes hands, and you can cancel anytime after the first 12 months.

Hosting & maintenance

What about hosting, SSL, and maintenance?
Secure hosting, SSL, updates, and uptime monitoring are all bundled into your monthly plan — there's no separate hosting bill to manage.
How do I change content after launch?
Text our update bot — "update the price for a cleaning to $150" — and it's live within an hour. For bigger changes, message us anytime. You never touch a page builder unless you want to.

Getting started & timeline

I only have a Facebook Page, no website. Can you still help?
Yes — that's exactly our customer. We build businesses that have an active Facebook Page or Google listing but no real website. We pull your existing photos, reviews, and services into a new mobile-first site. No technical work on your side.
How fast do I go live?
Five business days from your yes. The path: (1) tell us your business name, (2) we build a free demo from your real Google and Facebook content, (3) you review and request edits, (4) you say go, (5) we finalize and deploy to your URL.
Do I need to write the content?
No. We pull from your existing public data — Google photos, Facebook posts, reviews, services, hours, and contact info — and draft your copy for you. If you want to change anything specific, just message us.

Data, e-commerce & features

How do you handle my data?
We handle your business and customer data under U.S. data-privacy practices, including CCPA/CPRA for California businesses and their customers. We don't sell your data, and you can request access, correction, or deletion anytime. See our Privacy Policy for details.
Can I sell online?
If you want to sell online, we integrate your site with an e-commerce platform like Shopify or Square — we don't build a full shopping-cart store from scratch as a standard plan. Tell us your goal and we'll show you a free demo.
Does it help me show up on Google?
Yes. Every site ships with clean structured data (LocalBusiness, FAQ, hours, ratings from your real reviews), proper canonical tags, fast load times, mobile-first design, and HTTPS — the technical foundation search engines and AI answer engines reward. We don't promise a specific ranking (no one honestly can); we do commit to a clear improvement plan, with your timeline confirmed at onboarding based on how competitive your market is.

Still have a question?

Tap chat and ask us anything — our AI answers 24/7, and our U.S. team is on from 9 AM to 9 PM ET.

Built for U.S. local business · 5 business days from yes to live · $0 to start
Web by Lods.AIAssistant · usually replies instantly