21 answers about support maintenance from Web by Lods.AI.
ℹ️ This FAQ is guidance from learned knowledge. Business rules and technology change, and AI can make mistakes — we do our best to keep it accurate.
If anything breaks, Web by Lods.AI fixes it — maintenance is part of your monthly, so you're never left troubleshooting alone. Just message the Telegram bot, open a ticket in your portal, or call us, and we handle it on our end. You don't manage servers or hunt for a developer; keeping the site healthy is our job.
Yes — Web by Lods.AI maintains your site for as long as you're subscribed. The monthly covers hosting, HTTPS/SSL, updates, and the automations (review funnel, reminders, dashboard), so your site stays online, secure, and current without you lifting a finger. It's a living site we look after, not a one-time file we hand over and forget.
Getting help from Web by Lods.AI is simple — text our Telegram update bot, open a ticket in your portal, or call us at +63 968 686 6742. A real person handles your request; you're not stuck talking to a machine. That's the point of the monthly: support and upkeep are built in.
You update hours, prices, and services just by texting the Web by Lods.AI Telegram update bot — no logins, no code, no waiting. Say what changed and it's done. This is included in your monthly, so everyday edits never cost extra.
Yes — on any plan you can text the Web by Lods.AI Telegram bot to set holiday hours, and on Business Pro it's automatic: the bot pings you before each Philippine holiday to confirm your hours, so your site is always right when customers check. No scrambling on the day itself.
Support is built into your Web by Lods.AI monthly, and a real person handles your request through the Telegram bot, a portal ticket, or a call. Everyday edits like prices and hours are quick because they go straight through the bot. Reach us any of those three ways and we get on it — you're never left waiting alone.
Support is included — your Web by Lods.AI monthly covers hosting, maintenance, and help, so keeping the site running and getting quick edits done never costs extra. Only genuinely new work is separate: additional pages (₱2,500 each) or optional add-ons you choose. Everyday support is part of the plan.
Yes — Web by Lods.AI hosts and maintains your site, so you never manage servers or worry about losing it. Because we build and look after the site on our own managed platform, it can be restored and rebuilt if anything ever goes wrong. Keeping your site safe and online is part of what the monthly covers.
Whatever's easiest for you — with Web by Lods.AI you can text the Telegram update bot for quick edits, open a ticket in your portal, or message us directly. You don't need a special app or any technical steps; just tell us the change and we make it. Everyday content edits are included in your monthly.
Small edits are free — changing text, prices, hours, or announcements through the Web by Lods.AI Telegram bot is included in your monthly, with no per-edit charge. Only bigger new work is separate: adding whole new pages (₱2,500 each) or a redesign, which we quote up front so there's never a surprise.
Yes — just text the Web by Lods.AI Telegram bot and we'll put your promo or seasonal sale on the site, then take it down when it ends. Announcement updates like this are included in your monthly, so you can run a Christmas special or a summer offer without paying for a change each time.
If your site ever goes down, fixing it is on us — Web by Lods.AI hosts and maintains it, so you don't call a hosting company or a developer, you just reach us through the Telegram bot, a portal ticket, or +63 968 686 6742 and we get it back up. Keeping your site online is exactly what the monthly is for.
Yes — every Web by Lods.AI site runs on HTTPS/SSL and lives on our maintained, managed hosting, so security patching and upkeep are handled for you. Your site is built as a fast, modern site with a small attack surface, and keeping it secure is part of the monthly — you're not left hardening a server yourself.
No hard limit on normal updates — with Web by Lods.AI, routine changes like hours, prices, services, and photos are part of your monthly plan, so message us as often as your business needs. The Telegram update bot is built exactly for these everyday edits. Bigger jobs like a whole extra page or a full redesign are quoted separately, but day-to-day upkeep is covered. See /pricing/ for what's included.
Just message Web by Lods.AI through your Telegram update bot and we add the new service or staff member for you — no editing on your end. Send the details (and a photo if it's a new staff member) and we update the site, usually the same day for small changes. Adding a whole new page is a separate ₱2,500 one-time item, but adding a service or bio to an existing page is part of your plan. See /pricing/ for details.
Yes — you can send Web by Lods.AI a change from anywhere, even on vacation, through the Telegram update bot on your phone. Message us your new hours, a holiday closure, or a price change and we handle the update while you're away. On Business Pro, holiday hours can even auto-detect. Your site keeps working for you while you rest. See /pricing/ for what's included.
Yes — Web by Lods.AI sets up your automatic Google review SMS funnel as part of Basic, so after a visit your customers get a friendly text nudging them to leave a review. It runs on its own once it's live, turning your happy customers into the star ratings new customers look for. We handle the setup; you just watch the reviews come in. See /pricing/ for what Basic includes.
Web by Lods.AI does — keeping your site working when platforms like Google or Facebook change is part of what your monthly plan covers. If a link, map, or Messenger chip breaks because something updated on their side, we fix it, no extra charge for that kind of upkeep. You don't need to chase the tech; that's our job. See /pricing/ for what's included.
On Business Pro, Web by Lods.AI auto-drafts a reply to new Google reviews — including the tough ones — and sends it to you on Telegram to approve before it posts. So you always get a calm, professional response ready, but you stay in control of the words that go public. It takes the sting and the guesswork out of replying. See /pricing/ for Business Pro.
You can message the Web by Lods.AI update bot any time of day or night, so your request is captured 24/7 the moment you think of it. The bot always takes your message; our team then acts on it, with small edits typically done quickly. So a 2am idea to change your promo doesn't get lost by morning. See /pricing/ for how the update bot works.
Everyday updates are included in your monthly plan with Web by Lods.AI — hours, prices, services, and photos don't cost extra. A bigger job, like a full redesign or a whole new page (₱2,500 one-time), is quoted separately since it's real new work, not routine upkeep. We'll always tell you upfront if a request falls outside the plan before we do it. See /pricing/ for the full breakdown.